911 - Police - Fire - Ambulance

What is 9-1-1?

Seconds count in an emergency! When you have an emergency in North Bay just dial 9-1-1. It is an easy telephone number to remember. When police, fire, or medical emergencies occur, 9-1-1 can help save precious time. Your call is answered by a trained emergency call taker who will provide you with the assistance you require. You can also dial 9-1-1 from your cellular phone. The call is toll free.

What is an Emergency?

An emergency is any situation where there are people or property at risk. Examples include fires, crimes in progress or medical emergencies.

What You Should Know When Dialing 9-1-1

• at home, you can dial 9-1-1 direct
• at a business or other location, you may need to dial an outside line before dialing 9-1-1
• at a pay phone, dial 9-1-1. This is a free call.
• when using a cellular phone be prepared to give the exact location of the emergency. This is also a free call.
• for TTY access (Telephone Device for the Deaf) press the spacebar announcer key repeatedly until a response is received.
• if the caller does not speak English, they must stay on the line while the call taker links up with a telephone translations service. 140 languages are available.

What You Can Do To Help 9-1-1 Help You!

Remain calm and speak clearly. Identify which emergency service you require (Police, Fire, or Ambulance) and be prepared to provide the following:

• What is happening
• What is the location
• What is your name, address, and telephone number

Please remain on the line to provide additional information if requested to do so by the call taker. DO NOT HANG UP UNTIL THE CALL TAKER ADVISES YOU TO DO SO.

Remember, it is important to have your house numbers visible from the street. This will assist emergency responders in locating you as quickly as possible.

What To Teach Your Children About 9-1-1

Do your children know how to get help in an emergency?

• Teach your children how and when to get help from 9-1-1
• Teach your children their address and telephone number as soon as they are able to learn
• Keep it posted by all phones in case they are unsure
• Tell your children to answer all of the emergency call takers' questions and stay on the phone until they are told to hang up
• Teach your children about the dangers of making prank 9-1-1 calls

What Are The Dangers Of 9-1-1 Prank Calls?

Prank 9-1-1 calls waste time and money and can also be dangerous. If 9-1-1 lines or responders are busy with prank calls, someone with a real emergency might not get the help that they need.

What Is Not An Emergency?

It is not an emergency when the situation is not dangerous and immediate action is not necessary. Do not call 9-1-1:

• for information about school closings, road conditions, directions, etc.
• for directory assistance
• for information about paying parking tickets
• when you're bored and just want to talk

What If Your Complaint Is Not An Emergency?

If your complaint is not an emergency dial 472-1234, the non-emergency number for the North Bay Police Service. Use 472-1234 for non-emergency calls such as parking complaints, a noisy party, or lost and found articles.